Terms of Service

[Last Updated: 29th December 2025]

OVERVIEW

Welcome to KIN Super Supps. These Terms of Service ("Terms") govern your access to and use of the KIN Super Supps website, products, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services. We may update these Terms at any time by posting changes to our website. Your continued use after changes constitutes acceptance.

Our store is hosted on Shopify Inc.

SECTION 1 - ELIGIBILITY

You must be at least 18 years old to use our site and purchase our products.

You may not use our site or products for any illegal purpose. By creating an account, you agree to provide accurate information and maintain account security.

SECTION 2 - DISCLAIMERS

Important: Our products are supplements for dogs and have not been evaluated by the FDA. These products are not intended to diagnose, treat, cure, or prevent any disease.

Always consult your veterinarian before starting any supplement regimen, especially if your dog has health conditions or takes medications.

We make no guarantees regarding specific outcomes. Results vary based on each dog's unique health, diet, and other factors.

Our site and products are provided "as is" without warranties of any kind. We do not warrant that our site will be uninterrupted or error-free, or that our products will work for every dog. We disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement.

SECTION 3 - PRODUCTS, ORDERS & PRICING

All product descriptions, images, and prices are subject to change without notice. We do not guarantee that descriptions or prices are error-free.

We reserve the right to refuse or cancel any order, limit quantities, or discontinue products at any time.

By placing an order, you agree to pay all charges including shipping and taxes. We do not store complete credit card information - payment is processed securely through third-party processors.

SECTION 4 - SUBSCRIPTIONS

Subscription purchases are governed by our Subscription Policy. By subscribing, you agree to automatic recurring charges until you cancel. You can cancel anytime with no penalty.

SECTION 5 - SHIPPING & RETURNS

See our Shipping & Returns Policy for complete details, including our 90-day guarantee.

SECTION 6 - INTELLECTUAL PROPERTY

All content on our site (text, graphics, logos, images) is owned by KIN Super Supps and protected by copyright laws. You may not reproduce, distribute, or modify our content without written permission.

SECTION 7 - USER CONTENT

If you submit reviews, photos, or other content, you grant us a perpetual, royalty-free license to use, display, and modify such content.

You represent that your content is accurate, does not violate any laws, and does not infringe on others' rights.

We may remove any user content at our discretion.

SECTION 8 - PROHIBITED CONDUCT

You may not:

• Use our site for unlawful purposes

• Transmit viruses or harmful code

• Attempt unauthorized access to our systems

• Harass or harm others

• Impersonate any person or entity

• Use automated systems without permission

• Violate intellectual property rights

SECTION 9 - THIRD-PARTY LINKS

Our site may link to third-party websites or services. We are not responsible for third-party content, practices, or policies.

We use third-party service providers (shipping, payments, analytics, advertising) who have their own terms and privacy policies.

SECTION 10 - PRIVACY

Your use of our site is governed by our Privacy Policy, which explains how we collect and use your information.

SECTION 11 - LIMITATION OF LIABILITY & INDEMNIFICATION

Limitation of Liability: To the maximum extent permitted by law, KIN Super Supps shall not be liable for any indirect, incidental, special, or consequential damages. Our total liability shall not exceed the amount you paid us in the 12 months prior to the claim, or $100, whichever is greater.

Indemnification: You agree to indemnify and hold harmless KIN Super Supps from any claims, damages, or expenses arising from your use of our site, violation of these Terms, or violation of any rights of others.

SECTION 12 - DISPUTE RESOLUTION & CLASS ACTION WAIVER

Informal Resolution: Before filing any claim, contact us at support@kinsupersupps.com to resolve issues informally.

Binding Arbitration: Any dispute that cannot be resolved informally shall be settled by binding arbitration before a single arbitrator in Dallas, Texas, in accordance with the Federal Arbitration Act.

Class Action Waiver: You and KIN Super Supps agree that each may bring claims against the other only in an individual capacity and not as part of any class action, consolidated action, or representative proceeding.

Opt-Out: You may opt out of arbitration within 30 days of first accepting these Terms by emailing support@kinsupersupps.com with subject line "ARBITRATION OPT-OUT."

Governing Law: These Terms are governed by Texas law.

SECTION 13 - CHANGES & TERMINATION

We may terminate your access to our site at any time for any reason, including breach of these Terms.

We reserve the right to modify or discontinue our site, products, or services without notice.

SECTION 14 - GENERAL

If any provision of these Terms is unenforceable, it shall be severed and the remaining provisions remain in effect.

These Terms, together with our Privacy Policy, Subscription Policy, Shipping Policy, and Return Policy, constitute the entire agreement between you and KIN Super Supps.

SECTION 15 - SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS

We are offering an SMS/MMS mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the “Agreement”). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below. The Program uses artificial intelligence (“AI”) technology to generate personalized messages, product recommendations, and conversational responses. Some or all messages you receive through the Program may be composed, in whole or in part, by AI systems rather than human agents.

AI-Powered Messaging. Messages you receive through the Program may be generated using artificial intelligence and machine learning technology. This means that some messages, including product recommendations, promotional offers, and conversational responses, are created by AI systems rather than written by a human. You acknowledge and agree that:

(a) AI-generated messages may contain inaccuracies. While we strive to provide helpful and accurate information, AI-generated messages may include errors regarding product details, pricing, availability, promotions, or other information. You should independently verify any product information, pricing, or promotional offers before making a purchase decision.

(b) AI responses are not professional advice. AI-generated messages do not constitute professional, legal, medical, financial, or other expert advice.

(c) Your conversations may be processed by AI. When you reply to messages or engage in conversations through the Program, your responses may be processed by AI systems to generate relevant replies. Your message content, purchase history, and browsing activity may be used by AI systems to personalize your experience.

(d) You may request human assistance. If at any time you prefer to interact with a human representative rather than an AI system, you may request human assistance by contacting us at support@kinsupersupps.com.

By participating in the Program, you agree to receive recurring automated marketing mobile messages, including AI-generated content, personalized product recommendations, and conversational AI responses, at the phone number associated with your opt-in. You understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer and/or AI-generated content, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”). You specifically consent to receiving messages where the content is generated, in whole or in part, by artificial intelligence systems.

If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP to any mobile text message from Us in order to opt out of the program. You may receive an additional mobile message confirming your decision to opt-out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You understand and agree that attempting to opt out by texting other words or verbally requesting one of our team members to remove you from our list is not accounted for as a reasonable means of opting out.

You acknowledge that the message frequency is various and that consent is not a condition to purchase. The program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with us.

Data Use for AI Personalization. To provide you with personalized messages and recommendations through the Program, we may use information including your purchase history, browsing activity, product preferences, and prior message interactions. This information may be processed by AI systems, including third-party AI service providers, to generate relevant and personalized communications. We do not sell your personal information to third parties. Our AI service providers are contractually prohibited from using your personal information to train their general-purpose AI models.

You must have a wireless device of your own, be capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text-messaging instructions.

You may not use or engage with the platform if you are under thirteen (13) years of age. If you use or engage with the platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18), and have your parent’s or legal guardian’s permission to use or engage with the platform, or are of adult age in your jurisdiction. By using or engaging with the platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM OR RELATED TO: (A) INACCURACIES, ERRORS, OR OMISSIONS IN AI-GENERATED MESSAGES, INCLUDING INCORRECT PRODUCT INFORMATION, PRICING, OR AVAILABILITY; (B) ANY DECISION YOU MAKE BASED ON AI-GENERATED CONTENT; (C) ANY PRODUCT RECOMMENDATION GENERATED BY AI SYSTEMS; OR (D) THE PERFORMANCE, RELIABILITY, OR AVAILABILITY OF AI FEATURES. THE PROGRAM AND ALL AI-GENERATED CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND.

You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates, or improvements of the program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the program after any such changes, you accept this Agreement, as modified.

For any questions, you can contact us for more information about the program.

SECTION 16 - CONTACT INFORMATION

KIN Super Supps
USA Office: 5473 Blair Rd, Ste 100 PMB 311800, Dallas, TX 75231
Singapore Office: 60 Paya Lebar Road, #07-054 Paya Lebar Square, S409051
Email: support@kinsupersupps.com