Privacy Policy

SECTION 1 - WHAT INFORMATION WE COLLECT

When you purchase from our store, we collect personal information you provide such as your name, email address, shipping address, and payment information.

When you browse our site, we automatically receive your device's IP address, browser type, and operating system to help us understand how you use our site.

Email Marketing: With your permission, we may send you emails about new products, promotions, and dog health tips. You can unsubscribe anytime.

Pet Information: If you share details about your dog (name, age, breed, health concerns) through our quiz or communications, we use this to provide personalized product recommendations.

SECTION 2 - CONSENT

How do you get my consent?

When you provide personal information to complete a purchase, manage a subscription, or contact customer service, you consent to our collecting and using it for that specific purpose.

For secondary uses like marketing, we'll ask for your explicit consent or give you an opportunity to opt out.

How do I withdraw consent?

You can withdraw consent for marketing communications, data collection, or use of your information anytime by clicking "unsubscribe" in any marketing email or emailing us at support@kinsupersupps.com.

SECTION 3 - DISCLOSURE

We may disclose your personal information if required by law or if you violate our Terms of Service.

We do not sell your personal information. We share information only with service providers who help us operate our business (shipping, payment processing, email marketing, etc.) and only to the extent necessary to provide those services.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc., which provides our e-commerce platform.

Your data is stored through Shopify's secure servers. They handle data storage, databases, and payment processing.

Payment Security: If you use a direct payment gateway, Shopify stores your credit card data encrypted through PCI-DSS standards. Your transaction data is stored only as long as necessary to complete your purchase, then deleted.

For more information, see Shopify's Terms of Service and Privacy Statement.

SECTION 5 - THIRD-PARTY SERVICES

We work with third-party providers (shipping carriers, payment processors, email services, analytics tools, advertising platforms) who collect and use your information only to provide their services to us.

These providers have their own privacy policies. We recommend reviewing them to understand how they handle your information.

Third-Party Tools We Use:

  • Google Analytics (website traffic analysis)
  • Email marketing platforms (promotional emails)
  • Facebook/Instagram/TikTok Pixels (advertising)
  • Shipping carriers (order fulfillment)

When you leave our site or click on third-party links, you're no longer governed by this Privacy Policy.

SECTION 6 - SMS / MMS Text Message Marketing Program Privacy Policy

Your privacy is extremely important to us. We will only use the information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes but is not limited to, sharing information with platform providers, phone companies (carriers), and other vendors who assist us in the delivery of mobile messages. 

WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY.

Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation, or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us with information in connection with the program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the program and pursue any appropriate legal remedies.

California Civil Code Section 1798.83 and The General Data Protection Regulation 2016/679 (GDPR) allows users of the program that are California or European Union residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes.

SECTION 7 - SECURITY

We take reasonable precautions to protect your personal information using industry best practices. We use SSL encryption for data transmission and secure servers for storage.

Your credit card information is encrypted using PCI-DSS standards. While no method of internet transmission is 100% secure, we follow all required security standards.

SECTION 8 - COOKIES

We use cookies to improve your experience on our site.

Cookies we use:

  • Essential cookies: Required for site functionality, shopping cart, checkout
  • Analytics cookies: Help us understand how visitors use our site (Google Analytics)
  • Marketing cookies: Track your preferences to show relevant ads (Facebook Pixel, Google Ads, TikTok Pixel)
  • Session cookies: Remember your login status and cart contents

You can control cookies through your browser settings. Note that disabling cookies may affect site functionality.

SECTION 9 - YOUR PRIVACY RIGHTS

All Users: You can request access to, correction of, or deletion of your personal information by contacting support@kinsupersupps.com.

California Residents: Under CCPA/CPRA, you have additional rights including:

  • Right to know what personal information we collect and how we use it
  • Right to delete your personal information
  • Right to opt out of "sale" or "sharing" of personal information for advertising
  • Right to non-discrimination for exercising your rights

To exercise these rights, contact support@kinsupersupps.com with your request.

Nevada Residents: You may opt out of the sale of covered information. We do not currently sell personal information.

SECTION 10 - DATA RETENTION

We retain your information as long as your account is active or as needed to provide services. Order information is kept for accounting and legal purposes (typically 7 years). You can request deletion of your information anytime.

SECTION 11 - AGE REQUIREMENTS

Our site is intended for users 18 years or older. We do not knowingly collect information from children under 13. If we learn we've collected information from a child under 13, we'll delete it immediately.

SECTION 12 - CHANGES TO THIS POLICY

We may update this Privacy Policy anytime. Changes take effect when posted on our website. We'll notify you of material changes via email or a prominent notice on our site.

If KIN Super Supps is acquired or merged with another company, your information may be transferred to continue serving you.

SECTION 13 - QUESTIONS & CONTACT

To access, correct, or delete your personal information, or if you have questions about this policy, contact us at:

Email: support@kinsupersupps.com
Mail: KIN Super Supps, 5473 BLAIR RD, SUITE 100, PMB 311800, DALLAS, TX, 75231